Refund Policy

Effective Date: 1 January 2026

The Vigorder Return Philosophy We engineer our leather repair kits, vinyl restorers, and ultimate shield protection formulas using the highest grade industrial components to ensure absolute perfection in your restoration projects. However, we acknowledge that exceptional circumstances may necessitate a return. Because our core products involve sensitive chemical compounds that can degrade if exposed to air or contaminants, our Refund Policy is strictly governed by uncompromising quality control, chemical safety, and logistical standards.

Chemical Integrity and Return Eligibility For standard, individual retail transactions, we facilitate a thirty-day evaluation window commencing on the exact date of verified delivery. To successfully qualify for a retail refund, the repair kit or chemical compound must remain in its absolute original, unused, and factory-sealed condition. Due to strict quality assurance laws and the risk of chemical cross-contamination, we unequivocally cannot accept returns, issue refunds, or process exchanges for any compound that has been unsealed, opened, mixed, or exposed to the environment. The financial responsibility for all return freight rests entirely with the consumer.

The Inspection and Refund Execution Process Once your returned item arrives at our designated fulfillment center, our Quality Assurance technicians will conduct a rigorous structural inspection. If the product passes inspection and is verified as factory-sealed and pristine, your refund will be authorized. The credited amount, minus any original shipping and handling fees, will be routed back to your original encrypted payment method within seven to ten business days, depending on your banking institution’s processing velocity. If the item fails inspection due to usage or seal tampering, it will be rejected and responsibly disposed of with no refund issued.

Commercial B2B Bulk Order Protocols The return architecture for our commercial wholesale partners, detailing shops, and dealerships operates under entirely different logistical parameters. Because wholesale acquisitions involve complex palletized logistics, commercial freight carriers, and bulk inventory allocation, all B2B commercial transactions are classified as definitive and final sale. We do not accommodate bulk returns based on retail overstocking, slow market turnover, changing business models, or commercial buyer’s remorse.

Verified Manufacturing Anomalies The singular, non-negotiable exception to our final sale and return policies involves verified structural manufacturing defects within the chemical compounds or packaging. If a retail customer or a B2B clinic identifies a factory defect upon delivery, such as a ruptured seal prior to opening, they must alert our technical support desk within fourteen calendar days of receiving the freight. You will be required to submit high-definition photographic evidence of the anomaly. Upon verification, Vigorder will rapidly deploy replacement units to ensure your restoration project faces zero downtime.